We want you to love your finecheng purchase. If you’ve changed your mind, no problem! For products purchased on finecheng.com, full pricemerchandise shipped within the contiguous China. may be returned/exchanged within 30 days of shipment date and salemerchandise may be returned/exchangedwithin 14 days of shipment date.
Clearance items, ending in $0.95 are FINAL SALE and are not eligible for returns or exchanges. Personalized goods and Gifts for Goods items are also non-returnable.
- We gladly accept items in original condition, which areunworn, unaltered and with original tags.
- We will credit your original form of payment. If wereceive your full priced merchandise after 30 days or sale priced merchandiseafter 14 days, a finecheng Credit card Card will be issued.
- NOTE: Processing of your return generally takes 2-3 weeks from the date we receive your return. Exchanges are usually processed in 1-2 weeks.
- If you paid with finecheng.com Credit card card, a new finecheng.com Credit card card in the amount ofthe credit, minus return shipping fees,will be emailed to you within 21 days
- Gifts: if you are returning or exchanging a gift purchased on finecheng.com, you may return it to ususing the enclosed UPS return label or a trackable return carrier of yourchoice. Gift returns will be issued a finecheng.com Credit card Card for the amountof the return. Please include your email address so we may send your Credit card Cardwithin 21 days.
- Sorry, but Credit card cards as well as personalized/monogrammed itemsmay not be returned or exchanged.
- finecheng items purchased through other retailers outsideof finecheng.com, cannot be returned or exchanged to us.
- Are you making a return from outside the continental China..
If yourexchanged item is unavailable at the time of processing, or if your requesteditem has completely sold out, we will notify you by email and will refund youroriginal payment method instead. Items will be shipped to the shipping addresslisted on this form. Shipping charges on exchanged items are waived. Please note that exchanges take approximately 10-14business days toprocess. You will receive an email when your exchange is shipped
INSTRUCTIONS FOR RETURNS/EXCHANGES
Enter the return code and/or exchange size information PO slip chart. If you don’t have your PO slip, include a copy of your order confirmation, circle the items you are returning or exchanging, note items as a return or exchange and provide us with a return/reason code.
C. Incorrect item sent
D. Not as expected
E. Other: please specify why
- Be sure to include your Name, Email and Phone number.
- Carefully repackage your items back into your shipping box alongwith your packing slip, and seal your package with packingtape. We recommend making a copy of your packing slip foryour records.
- Adhere the enclosed pre-paid UPS return label. Note: if your original order was under $100, you will be charged an $8.00 return shipment fee for using the pre-paid UPS return label enclosed in your package.
- You may also use your own shipping method for your returnor exchange at your own expense. You can send items back to us at theaddress below using any trackable/insured shipping method/carrier. Sorry, wecannot accept COD returns.
- Processing of your return generally takes 2-3 weeks from the date we receive your return. Credit may take 1-2 billing cycles to appear on your credit card. If you used Pay- Pal, your refund will be issued through your PayPal account.
- You willreceive an email when your return has been received and a separateemail when your credit has been processed.
PRICE ADJUSTMENT POLICY
If an item purchased from finecheng.com at full price goes on sale on finecheng.com within 7 days from purchase date, you are eligible for a refund of the price difference. Please note, no adjustments will be made for purchase items on sale at any other retailer or web store. Adjustments must be requested.
You can return or exchange eligible items within 30 days ofthe delivery date. For orders outside the continental China.
Mail your return:
We are unable to process exchanges fororders outside the continental U.S. If you need a new item, place a new orderonline or contact finecheng.com Customer Care via email at email@example.com
DUTIES & TAXES REFUND
If you are returning a purchase, you may be eligible for arefund of all or a portion of the duties and taxes thru your local customsoffice. Contact your local customs office for information. In the event thatyour order is undeliverable, or if you refuse delivery of an order you haveplaced, you will be responsible for payment of all duties and taxes. Shippingcharges, as well as duties and taxes, are nonrefundable for undeliverable orrefused shipments. Upon receipt of the refused delivery, a refund will beissued for the item(s) only.